Giving & Receiving Effective Feedback
Feedback is essential for professional growth, stronger relationships, and high-performing teams. This course equips professionals with the skills to deliver clear, constructive feedback and receive input with openness and professionalism. Participants will learn structured methods for preparing and delivering feedback with empathy, managing emotions in challenging conversations, and applying proven frameworks such as the SBI (Situation–Behavior–Impact) and DESC models. The course also explores strategies for listening actively, responding with gratitude, and turning feedback into actionable improvement plans. By mastering these techniques, learners will foster a culture of trust, accountability, and continuous growth in their workplace.
Organizations who promote accountability through engagement are more successful and more productive. In this course you will learn about what accountability is, how to engage all employees effectively and meaningfully, how to promote it in your organization, and how to become more accountable to yourself and others.
Learning Outcomes
- Understand what accountability is and what events in history have shaped our view of it
- Identify the requirements for personal and corporate accountability
- Apply the cycle of accountability and the fundamental elements required to build an accountable career and organization
- Describe what individuals must do to become accountable
- Build skills required for accountability, including goal setting, giving and receiving feedback, and delegation
- Pinpoint ways to build ownership in your organization
- Isolate areas for further self-improvement
Your Instructor
Dr. Clay Phillips is an organizational culture, soft skills, and mediation expert with more than 20 years of experience helping others develop stronger, more effective interpersonal skills. In his career he has trained thousands of individuals in a variety of professional settings - all to compliment, develop, and train the best skills for effectively working and getting along with others. As a mediator he has mediating hundreds of court cases ranging from employment disputes, to personal injury, to product liability, to wrongful death, and highly contentious divorce and post-divorce disputes with great success. Dr. Phillips believes in people... he believes in the good nature of people and our desire to learn and improve our lives. His many years of experience as a mediator has taught him that the vast majority of people fall in this category, while very few do not. His training programs, workshops, seminars, and online courses have improved the lives of thousands, not just in the workplace but in every aspect of their lives. He hopes that you will find the information presented in this and other courses will be beneficial to you personally, individually, and professionally.