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Conflict Resolution
Course Overview
Course Overview (1:42)
Pre-Course Knowledge Check
Module 1: Foundations of Conflict Resolution
Module #1 Overview (1:15)
Understanding Conflict – Definitions, Types, and Triggers
Introduction to the PIRMM Model (Prevention, Intervention, Resolution, Mitigation, Management)
The Role of Emotional Intelligence in Conflict Resolution
Module #1 Summary
Knowledge Check #1
Module 2: Conflict Prevention
Module #2 Overview (1:06)
Identifying Early Warning Signs of Conflict
Building a Culture of Respect, Trust, and Communication
Strategies for Preventing Conflict Before It Starts
Module #2 Summary
Knowledge Check #2
Module 3: Conflict Intervention
Module #3 Overview (1:00)
Active Listening and Empathic Communication
De-escalation Strategies and Tactics
The Mediator Role: When & How to Intervene
Module #3 Summary
Knowledge Check #3
Module 4: Conflict Resolution
Module #4 Overview (0:53)
Negotiation Styles and Techniques
Problem-Solving for Win-Win Solutions
Creating and Documenting Resolution Agreements
Module #4 Summary
Knowledge Check #4
Module 5: Conflict Mitigation
Module #5 Overview (0:55)
Managing Emotions and Stress in Ongoing Conflicts
Setting Boundaries and Ground Rules in Heated Situations
Partial Solutions and Temporary Compromises
Module #5 Summary
Knowledge Check #5
Module 6: Conflict Management
Module #6 Overview (1:01)
Implementing Systems and Policies for Conflict Management
Leadership and Accountability in Managing Workplace & Personal Conflicts
Monitoring, Follow-Up, and Continuous Improvement
Module #6 Summary
Knowledge Check #6
Module 7: Applying PIRMM in Real-World Contexts
Module #7 Overview (0:59)
Workplace Conflict Scenarios & Case Studies
Personal and Family Conflict Applications
Cross-Cultural Conflict and Global Perspectives
Module #7 Summary
Knowledge Check #7
Personal Action Plan
Your Action Plan (1:33)
Post-Course Knowledge Check
The Mediator Role: When & How to Intervene
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