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Effective Listening
Course Overview
Course Overview (2:12)
Pre-Course Knowledge Check
Defining Meaningful Listening
What is Meaningful Listening?
Identifying Good Listeners
Tips for Becoming a Better Listener
Section Summary
Knowledge Check #1
Body Language Basics
What Your Body is Saying While You're Listening
Section Summary
Knowledge Check #2
Attitude is Everything
Understanding Sympathy and Empathy
Creating the Right Mindset
Being Genuine
Section Summary
Knowledge Check #3
Encouraging Conversation
What Is Said and What Is Heard
Asking Questions
Probing Techniques
Paraphrasing Techniques
Section Summary
Knowledge Check #4
Building Relationships
Building Common Ground
NLP Tips and Tricks
Section Summary
Knowledge Check #5
Getting Over Listening Roadblocks
Problems and Solutions
Section Summary
Personal Action Plan
Your Action Plan
Post-Course Knowledge Check
What Your Body is Saying While You're Listening
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