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Employee Peer Mediation
Course Overview
Course Overview, Learning Objectives & Topics Covered (1:40)
Pre-Course Knowledge Check
Module 1: Introduction to Employee Peer Mediation
Module #1 Overview (2:02)
Understanding Peer Mediation
Core Principles of Mediation
Phases of Mediation
Module #1 Summary
Knowledge Check #1
Module 2: Active/Effective Listening and Neutral Communication
Module #2 Overview (2:08)
Principles of Active/Effective Listening
Reframing and Paraphrasing
Neutral Communication Strategies
Module #2 Summary
Knowledge Check #2
Module 3: Facilitating Collaboration and Problem-Solving
Module #3 Overview (2:09)
The Art of Questioning
Collaborative Problem-Solving Techniques
Creating Action Plans
Module #3 Summary
Knowledge Check #3
Module 4: Managing Emotions and Preventing Escalation
Module #4 Overview (2:06)
Recognizing Emotional Triggers
De-Escalation Techniques
Handling High-Emotion Situations
Module #4 Summary
Knowledge Check #4
Module 5: Conflict Resolution Styles and Mediator Techniques
Module #5 Overview (2:03)
Understanding Conflict Resolution Styles
Strengths and Limitations of Each Conflict Style
Mediator Techniques for Different Conflict Styles
Module #5 Summary
Knowledge Check #5
Module 6: Overcoming Barriers to Mediation
Module #6 Overview (2:04)
Identifying Common Barriers to Mediation
Techniques for Overcoming Emotional Barriers
Addressing Communication and Organizational Barriers
Module #6 Summary
Knowledge Check #6
Module 7: Maintaining Neutrality and Building Trust as a Peer Mediator
Module #7 Overview (2:04)
The Importance of Neutrality in Peer Mediation
Building Trust with Participants
Long-term Strategies for Success as a Peer Mediator
Module #7 Summary
Knowledge Check #7
Personal Action Plan
Your Action Plan (2:12)
Post-Course Knowledge Check
Module #5 Summary
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