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Problem Solving & Decision Making
Course Overview
Course Overview (2:24)
Pre-Course Knowledge Check
Definitions
Defining Problem Solving and Decision Making
Problem Identification
Eight Essentials to Defining a Problem
Problem Solving in Action
Section Summary
Knowledge Check #1
Making Decisions
What it Means
Types of Decisions
Facts vs. Information
Decision-Making Traps
Section Summary
Knowledge Check #2
Getting Real
Review
Section Summary
Debrief
The Problem Solving Model
Model Overview
Real Problems
Phase One
Phase Two
Phase Three
Section Summary
Knowledge Check #3
Problem Solving Toolkit
The Basic Tools
The Fishbone
Degrees of Support
Creative Thinking Methods
More Methods
Knowledge Check #4
SWOTting Up
SWOT Analysis
Knowledge Check #5
Making Good Group Decisions
Working Toward the Decision
Avoiding Fatal Mistakes
Knowledge Check #6
Analyzing and Selecting Solutions
Selecting Criteria
Creating a Cost-Benefit Analysis
Knowledge Check #7
Planning and Organizing
Introduction
Follow-Up Analysis
Evaluate
Adapt, Close, and Celebrate
Knowledge Check #8
Personal Action Plan
Your Action Plan
Post-Course Knowledge Check
Eight Essentials to Defining a Problem
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