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Strategic Communication
Course Overview
Course Overview (1:53)
Pre-Course Knowledge Check
Creating Positive Relationships
What Are Your Relationship Building Skills?
What do You Sound Like... to Others?
Section Summary
Growing Our Self-Awareness
Do You Question Your Competence?
Developing Confidence
Section Summary
Knowledge Check #1
Communication Basics
Defining a Skilled Communicator
Section Summary
Knowledge Check #2
Communication Barriers
Case Study: "New Neighbors"
Being Mindful
Section Summary
Knowledge Check #3
Asking Questions
Asking Good Questions
Probing
Pushing My Buttons
Section Summary
Knowledge Check #4
Listening Skills
Can You Hear Me?
How Do You Rate Your Listening Ability?
Active & Meaningful Listening Skills
What is Said and What is Heard
Section Summary
Knowledge Check #5
Body Language
What Do Our Bodies Say?
Gestures
Emotions
Section Summary
Knowledge Check #6
Communication Styles
Dichotomies in Theory
Dichotomies in Action
Section Summary
Knowledge Check #7
Creating a Positive Self-Image
Seven Things People Determine from Your Appearance
Self-Evaluation
Section Summary
Knowledge Check #8
Frame of Reference
Your Frame of Reference
Section Summary
Communication Techniques for the Workplace
Prepare, Prepare, Prepare
Testing Our Theories
Delivering Your Message
Section Summary
Knowledge Check #9
Assertiveness vs. Aggression
Self-Attitude
Case Study: "A Negative Image"
The "Assertive Formula"
Effectively and Empathetically Communicating Your "No"
Section Summary
Knowledge Check #10
Personal Action Plan
Your Action Plan
Post-Course Knowledge Check
Effectively and Empathetically Communicating Your "No"
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