Anger Management
Anger is a universal experience. Dogs get angry, bees get angry, and so do humans. You don’t have to be a psychologist to know that managing anger...
Anger is a universal experience. Dogs get angry, bees get angry, and so do humans. You don’t have to be a psychologist to know that managing anger productively is something few individuals, organizations, and societies do well. Yet research tells us that those who do manage their anger at work are much more successful than those who don’t. The co-worker who can productively confront his teammate about his negative attitude increases his team’s chance of success as well as minimizes destructive conflicts. The customer service agent who can defuse the angry customer not only keeps her customers loyal but makes her own day less troublesome. This course is designed to help give you and your organization that edge.
Learning Objectives
At the end of this course, you will be able to:
• Understand what accountability is and what events in history have shaped our view of it
• Identify the requirements for personal and corporate accountability
• Apply the cycle of accountability and the fundamental elements required to build an accountable career and organization
• Describe what individuals must do to become accountable
• Build skills required for accountability, including goal setting, giving and receiving feedback, and delegation
• Pinpoint ways to build ownership in your organization
• Isolate areas for further self-improvement
Your Instructor
Dr. Clay Phillips is an organizational culture, soft skills, and mediation expert with more than 20 years of experience helping others develop stronger, more effective interpersonal skills. In his career he has trained more than 6,500 individuals in a variety of professional settings - all to compliment, develop, and train the best skills for effectively working and getting along with others. As a mediator he has mediating hundreds of court cases ranging from employment disputes, to personal injury, to product liability, to wrongful death, and highly contentious divorce and post-divorce disputes with great success. Dr. Phillips believes in people... he believes in the good nature of people and our desire to learn and improve our lives. His many years of experience as a mediator has taught him that the vast majority of people fall in this category, while very few do not. His training programs, workshops, seminars, and online courses have improved the lives of thousands, not just in the workplace but in every aspect of their lives. He hopes that you will find the information presented in this and other courses will be beneficial to you personally, individually, and professionally.